We hope that you are pleased with the products you received from us, but if you do need to return anything we offer the following options to you:
Change or cancel an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
To add products to your order, please place a new order for these items.
We won't accept unwanted products or change of mind.
To change details of your delivery address, cancel it completely, please contact our Customer Services team for advice on 07309 085369 between 9am and 5pm, Monday to Friday, or email us at email@example.com (to arrange returns only). Please be ready to quote your order number and order date.
If your product is unwanted or you've changed your mind
We are happy to offer you a refund or an exchange if the product you are returning is in a fully resaleable condition i.e. unopened and unused, and the return is made within 14 days. In this case you can either
Call our on 07309 085369 to arrange a return or email them at firstname.lastname@example.org. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.
We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.
Please note: If the product is returned, in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.
We will not refund delivery charges if your product is unwanted or you have changed your mind. To arrange a return of your unwanted items please contact our customer services on 07309 085369 or email them email@example.com
If your product is faulty or damaged or Order Errors
We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either
Call our us on 07309 085369 to arrange a return, refund or replacement, or email them at firstname.lastname@example.org. Please remember to including following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.
We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.
How Refunds are Paid
When the item is returned to us: Refunds will be paid onto the same credit or debit card from which payment was taken for items returned to us. The refund value will be for the price paid when the order was placed and will include the delivery cost if the returned item is the only item in the order, or all the items are returned. Refunds will only be processed once the item is received back.
How Exchanges are Processed
When the item is returned to us: where an exchange is required for an item different to the item originally ordered, we will refund the value of the returned items and take place a new order for the exchanged items. We can either do this on the telephone with you or you can place the new order on our website. Please note we will have to take your payment details again to process the exchange. You will not incur any additional delivery charges. The delivery option from your original order will apply for any exchange. Exchanges will only be processed once the item is received back.
For a refund to your PayPal account Call 07309 085369
Return Delivery Charges
In the case of faulty or damaged items, or order errors, we will cover the cost of returning the items to us via Royal Mail. Please contact our Customer Service to request this.
When posting items back to us please make sure to request a proof of postage receipt from the post office. As we cannot take responsibility if the item is lost without a proof of postage receipt